Greetings Potential Student Employee,
This position is for Tier 1 Help Desk support and the description includes, but is not limited to:
Being the first point of contact for AgHelp, including welcoming and addressing all walk-ins, answering phone calls and handling email issues. Maintaining and managing the Help Desk software by creating, completing, categorizing and assigning tickets to the corresponding tech. Addressing minor technical issues. Managing computer lab supplies and printers (loading paper/replacing toner), troubleshooting printer issues (paper jams), assisting with large document printing and scanning, and assisting students with computer lab related questions or issues. Opening/closing computer labs.
We are looking for prompt, reliable student workers with great customer service skills and an ability and willingness to learn new things. Students must be able to work two days a week with a minimum of 6 hours a week within a regular work week schedule (Monday – Friday 7:30am to 5:00pm).
This position is a good introduction to the Computer Help Desk world and a great place to get on-the-job training. A positive attitude and an excellent work ethic will take you far in this position.
Thanks for your consideration.